Candela is the only authorized service organization for its devices and uses genuine and OEM (Original Equipment Manufacturer) parts, with direct-from-the-factory support.
Candela provides expert preventative and as-needed maintenance services and service agreements that are designed to help sustain optimal device performance and reliability, reduce administrative burden and safeguard your investments - enabling you to stay focused on patient care and optimal outcomes.
As the manufacturer of its devices, Candela has the insight to device history and can proactively identify potential maintenance needs, install licensed software upgrades, perform calibrations and ensure your Candela device is operating at peak performance levels.
12-months of hassle-free maintenance includes priority scheduling and replacement of all repair parts with only OEM parts
One preventative maintenance visit, to include optical alignments, calibrations, software updates, fluids and system checks
Maximum system uptime with optimum operating performance and positive patient outcomes with highest efficiency
Direct access to both technical and clinical experts
Expedited implementation of hardware & software upgrades (performance & safety-related)
Dedicated, certified Candela service engineers, with an average tenure of 20 years
Candela service engineers are certified, trained and constantly updated on all recent procedures and updates required
Candela has more than 50 years of experience providing solutions to our customers with a full portfolio in the aesthetic energy-based industry.
Questions? Call and speak to a Service Agreement Specialist. 1.800.733.8550, Option 3
Your practice deserves peace of mind through a Candela Service Agreement. Get a call back today.
Thanks to all of you! That’s why we chose to partner with Candela because of people like you all.
— Randy S.
All I can say is that Candela’s technical support is always an amazing experience. I am working with 5 different companies that are well known in the beauty industry. Candela’s technical support is much more superior than any of their competitors.
— Marina K.
Our Candela Field Service Technician goes above and beyond. He is extremely knowledgeable, efficient, and is great at explaining technical jargon in a way in which I can easily understand the issue at hand. It is never convenient to have a laser serviced, but he is in-and-out without any disruption and always leaves the laser rooms as they were prior to service.
— Emily K.