Candela is the only authorized service organization for its devices and uses genuine and OEM (Original Equipment Manufacturer) parts, with direct-from-the-factory support.
Your Candela device was designed, engineered, and built to regulatory compliance standards. Protect your business from downtime and provide consistent results to your patients with the only company that can ensure compliance of your system, the people who engineered and built it.
Our Gift to You
Renew today and we'll waive the Inspection Fee on your system (approx. $2500 value), as a way of thanking you for our continued partnership. |
When does my warranty expire?
Please call 1.800.733.8550, Option 2 for information regarding your warranty coverage dates.
How can I schedule a Service appointment?
Please call 1.800.733.8550, Option 2 to speak with Tech Support.
After an initial diagnosis of the issue, you will be referred to a member of our Dispatch team who will contact you to schedule an appointment with one of our Field Service Engineers.
Do I need my device’s Serial Number before calling Tech Support?
Yes, Tech Support will need the Serial Number to troubleshoot, diagnose any issues, and refer you to Dispatch to schedule a Service appointment.
How can I see my Work Order history on the Candela Connect Portal?
Upon logging in to the Candela Connect Portal at portal.candelamedical.com, click on the “Service” tab to see your latest Service calls, case information, and any corrective action that was taken.
What should I do if my system is scheduled for End of Life?
Please plan to upgrade your system as soon as possible to avoid extended downtime as repair parts are limited.
Candela has more than 50 years of experience providing solutions to our customers with a full portfolio in the aesthetic energy-based industry.
Questions? Call and speak to a Service Agreement Specialist. 1.800.733.8550, Option 2
Don't let your service coverage expire. Please complete the contact form to ensure coverage.
Thanks to all of you! That’s why we chose to partner with Candela because of people like you all.
— Randy S.
All I can say is that Candela’s technical support is always an amazing experience. I am working with 5 different companies that are well known in the beauty industry. Candela’s technical support is much more superior than any of their competitors.
— Marina K.
Our Candela Field Service Technician goes above and beyond. He is extremely knowledgeable, efficient, and is great at explaining technical jargon in a way in which I can easily understand the issue at hand. It is never convenient to have a laser serviced, but he is in-and-out without any disruption and always leaves the laser rooms as they were prior to service.
— Emily K.