Welcome to Candela, where Customer Care is our first priority. You have a team of Candela employees dedicated to the success of your purchase, and you can always reach out to us for any of your needs, big or small.
To ensure a smooth delivery, installation and clinical training process, please complete the following 3 steps:
Clinical training agreement form
● Download the form and submit it using the button below.
● Please make sure you review the site requirements and prepare your office for delivery and installation.
● We’ll provide you with clinical training preparation materials and treatment specific guidelines to help you maximize your time with the on-site clinical trainer.
Questions? Please email [email protected]
Site requirement acknowledgement form
● Once you receive the system, download the form and submit it using the button below.
● This will confirm that you’re ready for installation, and we’ll reach out to you to schedule it.
Questions? Please email [email protected]
● Once the installation is scheduled, we’ll contact you to schedule the clinical training.
● Please review the clinical training preparation materials and treatment specific guidelines before the on-site clinical training to help you maximize your time with the clinical trainer.
Questions? Please email [email protected]
In some cases, your delivery schedule may vary from the above - for these situations, we will contact you to provide additional information.
Customer Care | 1.800.733.8550 option 0 [email protected] |
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Technical Support | 1.800.733.8550 option 2 or x7609 [email protected] Canada only: [email protected] |
Accounting/Finance | [email protected] |
Clinical Training | [email protected] |